The issue of buggy software aside, the larger issue to me is that you seem to let this problem persist and are doing nothing but relying on your user base to trial-and-error its way to a solution. You've had systems knowledgeable people saying that your programmers have turned out a junk product and don't know how to correct it. My particular problem has not only defeated me, but it appears to have also defeated many experts on the user's forum. It appears from the record that these problems with your USB drivers go back all the way to 2007 in one form or another. I have done uninstalls and reinstalls of the software and the drivers, pulled batteries, rebooted dozens and dozens of times, and keep getting the message from Vista that it cannot recognize the USB drivers you make available. I have read all available help files from RIM and from countless other users who've had the same problem and the same frustrations. The update caused me to lose connectivity with the Desktop Manager and I have spent no less than 15 hours trying to chase down a solution. I updated the OS on my BB Bold 9700 on receipt of a broadcast email from RIM. To whoever reads this (and I hope that includes Mr. I don't like being defeated, but this problem threatens to ruin my life. Trying to get through to anyone in the company via email is just about impossible, it seems. I finally sent the following letter to the RIM brass, though it didn't make it. Now I wish I had just kept my 3 year old Curve with all the hassle.Įveryone who's tried to help on this problem has been great, but I can't seem to get any of the advice to take with my phone. I traded in an Android Global 2 for this phone b/c I need my contacts and calendar above all. I would appreciate any help, because I have spent hours trying to fix this on my own now. The only thing I can see that is obvious is the fact that the BB is not listed under the Universal Serial Bus Controllers in Device Manager. I have gone through RIM's page on trouble-shooting. On both machines, every time I plug the device in, the computer goes through the "found new hardware" wizard and tries to install new drivers. The software runs fine until I try to close the application, and then it hangs and I have to kill it via Task Manager. On both machines, the DM software cannot recognize the Storm. The other computer is a brand new install. One is a older machine with an earlier version of DM. I have tried to connect my new storm on 2 machines now. If you do not have another PC then try creating a new user account on the PC and then install the Desktop Manager software on that new profile. If you have another PC try using that PC to see if you able to get the device connectedĨ. Double-click on RimUsbNT.inf, click OK, and then click Next.ħ. Browse to C:\Program Files\Common Files\Research In Motion\USB Drivers. I will choose the driver to install and click Next. Choose Install from a list or specific location and click Next. If the Hardware Update Wizard prompts you to use Windows Update, select No not this time and click Next. If an exclamation mark is displayed, right-click the BlackBerry smartphone and select Update Driver. Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found. Right-click My Computer and select Properties > Hardware > Device Manager. Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps: The existing USB driver installed is for an earlier model of the BlackBerry smartphone.Ī. If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a “clean uninstall” of the software, KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software ()Ħ. for each USB Root Hub listed in BlackBerry Device Manager.ĥ. Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box. Right-click the USB Root Hub and select Properties. Click the Hardware tab, and then click Device Manager. On the computer, right-click My Computer and select Properties. For Windows-XP and Vista do the following to disable power management on the USB ports If you are using a laptop computer disable the power management settings.Ī. If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.Ĥ. Always use the USB ports from the back of the computer never use a USB hub or a docking station USB port.ģ. Install the desktop manager software – when installing the Desktop Manage software that came with your device be sure to Not have the BlackBerry connected to the computer during this process.Ģ. Here are a few tips that may help if your PC is unable to detect your BlackBerry smartphone.ġ.
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